Support Engineer – Service Desk


0-1 Year


Technopark, Trivandrum


Any degree and basic knowledge on operating system and monitoring tools.



Job Description

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team

Desired Candidate Profile

  • Proven working experience in providing help desk support is an added advantage
  • Proficiency in English
  • Strong client-facing and communication skills
  • Troubleshooting and multi-tasking skills
  • Willingness to work on 24/7 rotational shifts

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