Support Engineer
Windows Services
Experience
0-1 Year
Location
Technopark, Trivandrum
Qualification
Any degree and basic knowledge on operating system and monitoring tools.
Vacancy
2
Job Description
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
Desired Candidate Profile
- Proven working experience in providing help desk support is an added advantage
- Proficiency in English
- Strong client-facing and communication skills
- Troubleshooting and multi-tasking skills
- Willingness to work on 24/7 rotational shifts