Support Engineer – Windows


2 to 4 years


Technopark, Trivandrum


B.Sc./M.Sc./B. Tech /B.E/MCA or other related degrees



Job Description

  • Experience within IT Operations, infrastructure services support (Systems management), operations
  • Good expertise in deploying MS Technologies such as Windows Server, Active Directory, Exchange Server, Lync, O365 etc
  • Thorough technical knowledge of Windows platform (Windows, AD, VMware and Hyper – V)
  • Should have good analytical/logical approach on troubleshooting for resolving hardware issues related to Servers ( such as HP Dell, IBM)
  • Server Blades, Blade enclosures, Blade networking such as Virtual Connect, VC FC, FF
  • Troubleshoot hardware and connectivity issues on environments running various Operating Systems such as Windows, Linux, VMware, ESX etc. desired.
  • Expertise on Windows heterogeneous platform environments, including MS Clustering, NLB, backup operations, Middleware applications (Terminal Services, Citrix)
  • Deep technical skills on Microsoft Core components are mandatory (DNS, DHCP, WINS)
  • Strong Experience in MS Exchange, Office 365, Skype for business, lync etc
  • Experience with installation and configuration of Active directory, Exchange
  • Experience in O365, configuration & Migration
  • Good Knowledge of Server Hardware/RAID, SAN, Backup Applications
  • Good knowledge in Azure, AWS , Google cloud and other private cloud solutions like Rackspace and Softlayer.
  • Good Knowledge of Server Hardware/RAID, SAN, Backup Applications

Desired Candidate Profile

  • Proficiency in English
  • Strong client-facing and communication skills
  • Troubleshooting and multi-tasking skills
  • Good understanding about upgrading, transitioning and migrating Active Directory to the latest version
  • Good understanding Active Directory Tools that will help in Troubleshooting, Monitoring and fine tuning of Active Directory
  • Good understanding of mail flow design
  • Product and technology oriented certifications on the relevant areas
  • Clear communication and good customer handling skills
  • Should be flexible for 24*7 shifts
  • Excellent communication skills both written and verbal preferred

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