HELPDESK
SCSoft delivers Helpdesk services from its headquarters based out in Technopark, India supporting more than 200 clients and its Managed IT Services helps proactive, reliable and personalized support to end users, based on user requirement and business needs. SCSoft aims to resolve issues quicker and with a guaranteed efficiency that ensures that our clients are spending their valuable time on their core business that matters more for them.
24X7
AVAILABILITY
Assured Availability of Support 24x7x365 Days a year
PERSONALIZED HELPDESK
Out of the world user experience and support available through Email, Phone & Chat
QUICK
RESOLUTIONS
SCSoft Helpdesk Team strives to ensure pre-emptive resolution for your issues
MONTHLY SERVICE REVIEWS
Monthly reporting with details on service levels and analysis
SERVICES OFFERED
- Incident Management (Option to use SCSoft’s ticketing tool with white labelling)
- Antivirus Management
- Business application support
- License Management
- User management in AD, Exchange and Office 365
- Patch Management
- Printer Management
- Asset Management
- Bring Your Own Device (BYOD) Services
- Onsite Support Services
- Upgrade to Windows 10
- Temporary resources for migration projects and in the absence of IT personnel
TECHNOLOGIES WE USE
ASK FOR A PRICING
Interested in our services? Submit the form below and we shall get back to you to discuss further regarding our flexible and tailored pricing structure.